Question 1

Where do you deliver to?

Accepted Answer

We deliver to any federal territories or states within Malaysia. Unfortunately we don't do any deliveries outside of Malaysia.

Question 2

Where do you ship from?

Accepted Answer

We ship from our store in Kota Kinabalu, Sabah. If you would like to visit our store click here to get our location or contact us.

Question 3

Can I pickup in store?

Accepted Answer

Unfortunately, we don't offer In-store pickup. However, feel free to drop into our store to shop In-store.

Question 4

How do I change my shipping address?

Accepted Answer

If you have a member's account, you can change your address by:
Clicking your user account on the top right of the page 
My Addresses
Edit or Add new Address
 
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Question 5

What are the costs for shipping?

Accepted Answer

a) For accessories such as bracelet, pendant, etc
RM10 per order\
b) For cave
RM80 for order below 10kg (after packaging)
c) For other items
As specified
Need more info, take a look at our shipping policy

Question 6

How long will shipping take?

Accepted Answer

Shipping will take an estimate of 5-7 working days to deliver, delivery address in rural areas may take longer. Please allow for extra delays if your orders are being delivered during the Movement Control Order (MCO) period.

FAQ

Frequently asked questions