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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
Shipping & Delivery
Orders & Payments
Products
Returns & Exchanges
Others
We deliver to any federal territories or states within Malaysia. Unfortunately we don't do any deliveries outside of Malaysia.
We ship from our store in Kota Kinabalu, Sabah. If you would like to visit our store click here t(javascript:void(0))o get our location or contact us.
Unfortunately, we don't offer In-store pickup. However, feel free to drop into our store to shop In-store.
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If you have a member's account, you can change your address by:
1. Clicking your user account on the top right of the page
2. My Addresses
3. Edit or Add new Address
a) For accessories such as bracelet, pendant, etc
• RM10 per order\
b) For cave
• RM80 for order below 10kg (after packaging)
c) For other items
• As specified
Need more info, take a look at our shipping policy(javascript:void(0))
Shipping will take an estimate of 5-7 working days to deliver, delivery address in rural areas may take longer. Please allow for extra delays if your orders are being delivered during the Movement Control Order (MCO) period.
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